Shipping - 

All in stock items ship within 3 days. Shipment will be carried out by our logistics partners at USPS. You will receive tracking via email once your order has shipped. 

We ship worldwide. All of our deliveries are insured against theft and accidental damage. You will also be responsible for any duty, taxes, and ROD processing fees on your items, which are determined by your national and governmental laws.

Return Policy - 

If you are not completely satisfied with your purchase we will gladly accept a return up to 14 days after the delivery. A prepaid return label will be supplied to you. The sign must be in the original condition, unused, and repackaged to the best of your ability. eje 64 reserves the right to refuse returns or exchanges of any items that are not in the original condition due to damage or misuse.

After the sign is inspected and approved for a refund, we will issue a credit for the full purchase price, minus return shipping. Refunds are processed back to the original payment method only. 

Any signs after 14 days of delivery are final sale.

Can I place a custom order? What’s the typical lead time for custom orders?

Yes, please email us for any inquiries on custom orders. After the design is finalized custom orders will be ready to ship in about 2-3 weeks. Please note all custom orders are final sale. 

What if a sign is out of stock?

As we are a small business we carry limited stock on all signs. If you place an order on an out of stock sign it will ship within 2 weeks. 

What Payment Methods do you accept?

We accept all major payment methods including Google Pay and Apple Pay.

How safe are LED neon signs?

LED neon signs are extremely safe. The tubing of LED signs is made of a flexible material that is much safer than the traditional neon glass tubes. LED signs use very little power, while regular glass neon tubes need 15,000 volts to run our LED signs only need 12 volts. Not only do LED signs not use any toxic materials, LED neon technology also allows the sign to stay cool and safe to touch.

Are LED neon signs prone to breakages? What are they made of?

LED neon signs are made of plastic, they are not prone to breakage unlike traditional glass neon. 

How do you power the neon signs?

Plug into any power source.

What’s the length of the power cord?

13’ inches

How do I clean my neon sign? 

The sign can be carefully cleaned with a wet or dry towel. 

Can I put my sign outdoors?

No, our signs are meant for indoors only. If you are interested in an outdoor sign you can contact us at hello@eje64.com

Can I place a wholesale order with eje64?

For wholesale inquiries please contact us at hello@eje64.com

How can I contact eje64 for media requests?

Please email us at hello@eje64.com

Will my neon sign require any specialist installation?

No, installation is pretty easy. If you would like specialist installation in the tri-state area please contact us at hello@eje64.com

How do I install my neon sign?

For easy hanging all of our signs come with 2 nails, wall anchors, and 2 pre-drilled holes. Installing is as simple as drilling or screwing the sign onto your wall. 

How long do the LED neon signs last?

Approximately 100,000 hours